** Update I have now received the new Sleepyhead Grand **
Last week on 7th November I experienced a big safety issue with our Sleepyhead Grand. I awoke in the morning to some strange noise over the baby monitor. After going into my daughters room, I found that she had a mouth full of hollow fibre and way having a coughing fit. She had managed to un-zip the bottom of the Sleepyhead Grand and was pulling out and eating the hollow fibre. I quickly cleared her mouth and gave her a big hug. She seemed OK after this as I collected all the pieces around her cot.
I called John Lewis who I purchased the product from as my concern was is the filling Toxic? John Lewis were fantastic and quickly called back to confirm there was nothing toxic within the filling that would cause Darcey harm. I also spoke to my doctor that morning explaining what had happened and I was unsure if she had swallowed any. She appeared to be OK after a close watch for two hours and the advice was as long as she wasn’t sick no A&E.
Sleepyhead Grand Mattress
I bought my Sleepyhead Grand from John Lewis in August so it’s not that old. Darcey had the Sleepyhead Deluxe before and I believe it’s worth every penny. She sleeps like a dream in her Sleepyhead and won’t go to sleep without it. I never gave the construction of the product a second thought until last week.
This is the product broken down. A hollow fibre mattress pad goes into a cotton pillow case. This is then zipped into the pod cover and the bumper zipped around the outside. All very simple and easy to wash which is a must with children. The Sleepyhead Grand is designed for children 8-36 months.
Darcey at only 10 months has managed to undo the zip at the bottom of the product in her cot. She has then slipped in her small hand and started pulling out tiny pieces of the mattress pad. Which being only 10 months old has ended up in her mouth. There are 2 big issues here;
- The zips are easy for the baby to grab at due to the long tags. You have to unclip the bottom when in use so it’s not hard for the baby to access.
- There is no mesh over my mattress pad like there is over the bumper cushions. The cotton pillowcase doesn’t go far enough over to stop little hands getting in.
John Lewis have been amazing regarding this whole complaint and have started a full investigation. I have contacted Sleepyhead directly as well as they are the manufacturer. It took 48 hours for them to get back to me and after a 25 minute call assuring me there would be an investigation I thought it was being taken seriously. Sleepyhead explained that the mattress pad design has been changed and now the hollow fibre in enclosed in a mesh as per the bumper cushions. This update would at least solve one of the safety issues.
Sleepyhead offered to send me a new mattress pad but I pushed for an investigation. How many Sleepyhead Grand pods are out there like mine that could be dangerous for babies? I don’t want to open a newspaper and see a child has choked and I didn’t raise a concern. I’m not unreasonable, baby products are made to the best standards. When a consumer has an accident or near miss with a child using a product, something needs to be done urgently.
The new Sleepyhead Grand arrived this morning, unfortunately despite Sleepyhead saying they have changed the mattress pad and made it safer, the pod I received is identical to the one she had the accident with. This is why I don’t think they are taking it seriously. John Lewis have confirmed they have checked their stock and hold the newer version of the mattress pad.
If you own a Sleepyhead Grand
If you own a Sleepyhead Grand please check the mattress pod. Darcey won’t sleep without hers so until I can get a replacement with the correct mattress pad this is what I’ve done;
- taken a sheet and placed it over the open end of the cotton cover by the zip opening
- sewn the zip shut
These are temporary measures as I will need to wash the cover so are by no means a solution. However I have a baby who won’t sleep properly without the product so I do want to get it sorted. Whilst I don’t believe Sleepyhead have dealt with this issue very well I would like to say the staff at John Lewis, especially the Southampton nursery team have gone above and beyond to assist.
Please help me raise awareness of this issue as other parents out there will be using this version of the pod. I don’t want any child put at risk. Ideally if you do have an older design mattress pad like me then I would hope Sleepyhead would offer you a free replacement for the new version or another appropriate solution.
I have spoken to the UK distributor of Sleepyhead at length this evening 17/11/16. She has assured me that Sleepyhead are taking this extremely seriously and are investigating, the founder is devostated that this has happened. She has also confirmed that all Sleepyhead Grand pods for sale in the UK at the moment should be the new design from all retailers. I hope this put’s the minds at rest for those who want to purchase the product. I appreciate investigations take time and they will get back to me shortly with an update. So please in the meantime just check your pod and take some simple steps to keep little hands away from the inner.
I have made some suggestions to Sleepyhead;
- Customers could be advised to sew the white cotton mattress cover shut for the time being.
- If the mattress cover had the opening at the head end and the seam by the zip end, this may solve the problem.